KT Hydraulics’ customers are the most important part of the business and the key to their success, below is a view of how some of these customers regard them.
‘John Crane UK are world leaders in the design and supply of mechanical sealing solutions to the rotating equipment and process industries. To assist us in servicing these markets we often work closely with our supply chain and key people such as KT Hydraulics who can provide bespoke, engineered wet seal sealing system solutions at minimum lead times in order to meet client requirements.
In the UK we have over 20 years’ experience working with KTH and our collaboration over this time has led us to work with a complete confidence in their capabilities and level of quality. KTH are an essential supplier to, and customer of, John Crane UK.’
“EagleBurgmann group have used KTH as a partner to help us through capacity issues often experienced in project business. KTH and EagleBurgmann have co-operated on several projects over many years to produce bespoke, customer-led solutions. Together, we strive to maintain high quality products and high level technical expertise.”
Since September 2007, KTH have been on of Howden’s primary choice suppliers for API 614 (Part 2 & 3) Compressor and Auxiliary Lubrication Support Systems.
"During this time, I have them excellent in both the delivery and quality of the systems supplied, while working to tight timescales and arduous supplementary client specifications."
Customer Satisfaction Statements
On occasion a selection of customers is asked to give feedback on the – products and services provided by KT Hydraulics. Below is a sample of questions asked. Customers are asked to rate them, satisfactory, adequately satisfactory or not satisfactory.
- Was the enquiry tender prompt?
- Did the quotation meet with your requirements?
- Were the goods despatched to your satisfaction?
- Was the technical advice you received satisfactory?
- Were you satisfied with the quality of the product?
- Were you Satisfied with the overall performance of the company?
Safe-Line Marine After Sales
Rated us the ‘Very Satisfactory’ for all questions asked.
Score (Europe) Limited
Rated us the ‘Very Satisfactory’ for all questions applicable and made the following comments ‘Very happy with the service I received and happy we received the valve earlier too’.